MAY 29-31, 2019
Toronto, Canada

Main Conference: Day One

Start of Main Conference: Day One

8:15 am - 8:45 am Registration & Breakfast

8:45 am - 9:00 am Chairperson's Welcome

9:00 am - 9:45 am OPENING KEYNOTE: Increase Your Innovative Edge, Improve Company Culture and Upskill Your Workforce Through Accelerating AI Technologies

Karl Martineau - Chief Information Officer, Legal Aid Ontario
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Karl Martineau

Chief Information Officer
Legal Aid Ontario

PILOTING: Launching a Successful Intelligent Automation Platform

9:45 am - 10:30 am CASE STUDY: Automation Everywhere: Everyone is doing it, but how do I begin my journey?

Joe Leo - Director, Automation (RPA), Loblaw Companies Limited
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Joe Leo

Director, Automation (RPA)
Loblaw Companies Limited

10:30 am - 11:30 am Technology Demo Drive & Morning Coffee Break

11:30 am - 12:15 pm Panel: Vendor Selection: Choosing the right partner to begin your journey

12:15 pm - 1:00 pm RPA or Cognitive Technology- Which should be first & how do you make the choice?

1:00 pm - 2:00 pm Networking Luncheon

Interactive Discussion Groups

2:00 pm - 3:20 pm IDG 1: Examining Intelligent Automation with regards to the Canadian Talent Crunch


2:00 pm - 3:20 pm IDG 2: Vendor Selection with a specific focus on RPA Solution Providers


2:00 pm - 3:20 pm IDG 3: Why you need IA- Selling Internally


2:00 pm - 3:20 pm IDG 4: How do you move past Machine Learning into Deep Learning?



3:25 pm - 3:55 pm Afternoon Refreshment Break

DEPLOYMENT: Moving Past the RPA Stage into Maturity

3:55 pm - 4:25 pm Improving your Customer Service Experience with the Help of Chat bots

Josué Batista - Managing Director, HM Health Solutions & International Speaker, What, Where & How
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Josué Batista

Managing Director
HM Health Solutions & International Speaker, What, Where & How

4:30 pm - 5:15 pm Robotic Process Automation & Artificial Intelligence for Customer Impact

Ash Dhupar - Chief Analytics Officer, Publishers Clearing House
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Ash Dhupar

Chief Analytics Officer
Publishers Clearing House

Welcome Cocktail Reception

Close of Conference Day One